used mobile phones>purchase guide>complete transaction
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Complete transaction
When the merchandise arrive
The Merchandise should be dispatched within 2 business days after receipt of payment.
When the merchandise is delivered, please make sure the device works properly within 48 hours.
You can complete your transaction manually by accessing マイページ【取引中リスト】(=My Page - Purchasing list) and clicking on「受取完了の連絡」(=Accept the merchandise)
If delivered device would not function properly or be different from Merchandise Descriptions, please do not hesitate to contact our support team by clicking商品の問題を報告(=Contact us for help), we will look after your case. (Currently, Customer Support is only available in Japanese)
※3 days after the delivery date on tracking system, Your Transaction Status will be automatically turned to「受取済み」(= Merchandise has been accepted).
※Untill Your Transaction Status turning to "Merchandise has been accepted", please keep all your delivery box and delivery bag. (Delivery box ,bag and all accessories are required in order to return merchandise)
After the transaction completed
When your Transaction Status is turned to "Merchandise has been accepted", we will inform seller the completion of transaction. At the same time, we will end our intermediary role of the transaction.
Should any issues arise afterward , we need to ask buyers and sellers to communicate directly.
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